Salus journal

Healthy Planet. Healthy People.

Healthcare / Service redesign

European Healthcare Design 2016

UK patient experience: measuring it, using it and co-designing services

By Dan Wellings 11 Apr 2016 0

When it comes to collecting patient-generated data, the NHS is a world leader. It was the one of the first health systems to launch national patient surveys and today we hear from over 1.5m patients per year. The greater challenge is to act on what people are telling us. The system must be smarter about how it uses insight. If services are truly to be designed around patients then we must understand what the data tells us not only about what needs to improve but how we make those improvements.

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